Are calls free after one hour?
No. For UK (inland)* and certain International (IDD) calls, charges are capped at up to 59 minutes 59 seconds, after which a variable BT Business Plan pence-per-minute rate applies. This rate will be added to the capped amount (which for inland calls is 10p, including a 2p set up fee). All prices exclude VAT, and calls over an hour are billed by the second.
* Excludes mobile and non-geographic numbers (0845, 0870, Internet and premium rate numbers) as well as fax and data transmissions. Other call restrictions apply.
No. For UK (inland)* and certain International (IDD) calls, charges are capped at up to 59 minutes 59 seconds, after which a variable BT Business Plan pence-per-minute rate applies. This rate will be added to the capped amount (which for inland calls is 10p, including a 2p set up fee). All prices exclude VAT, and calls over an hour are billed by the second.
* Excludes mobile and non-geographic numbers (0845, 0870, Internet and premium rate numbers) as well as fax and data transmissions. Other call restrictions apply.
Are there limits on the capped calls I can make?
Yes. Customers are entitled to make an average of 4 hours of capped calls per day from any one line to any one number throughout each calendar month. Usage beyond this level can be charged at BT Business Plan pence-per-minute rates.
Yes. Customers are entitled to make an average of 4 hours of capped calls per day from any one line to any one number throughout each calendar month. Usage beyond this level can be charged at BT Business Plan pence-per-minute rates.
What happens if I cancel BT Business Plan before the 12-month term is complete?
If you cancel before 12 months, you will have to wait until the end of the term before you receive a reward credit if you have met your committed call spend. If you have not met your agreed spend level, you may be required to pay a reconciliation fee. This will normally be the difference between your minimum commitment spend level and your total spend to date.
If you cease to be a BT customer completely, then any credit will appear on the supplementary bill following the final bill.
If you cancel before 12 months, you will have to wait until the end of the term before you receive a reward credit if you have met your committed call spend. If you have not met your agreed spend level, you may be required to pay a reconciliation fee. This will normally be the difference between your minimum commitment spend level and your total spend to date.
If you cease to be a BT customer completely, then any credit will appear on the supplementary bill following the final bill.
What happens if I move premises mid-term?
The package will be transferred to your new address. There are no penalties for moving premises.
The package will be transferred to your new address. There are no penalties for moving premises.
How much could BT save me?
At BT we bill by the second, so you only pay for the time you spend on the line (subject to set-up fee and minimum call charges). Please note that on BT Business Plan, all eligible calls are subject to a set-up fee of 2p (within the UK), and 3p (internationally), and capped. The set up fee is included in the capped rate. All other calls you may make will be subject to a minimum call charge. For those on the site-based option this is 3p ex VAT, and for those on the customer-based option this is 2.8p ex VAT.
On top of the savings you could make on your calls, if after 12 months you reach your committed spend on Local, National, International, and landline to mobile calls (for each site you choose to sign up), you could be rewarded with an annual 5% reward credit. Hence, the more you spend, the more you could save. What's more, as a BT customer you can get:
** Source: Deloitte & Touche report, July 2003. Comparison , based on call spend, with 11 major UK competitors that publish their tariffs and hold a market share of 5% or more as at 30 June 2003.
Call charges are from BT landlines. Mobile and other networks may vary. The directory enquiries service is also available from other suppliers.
At BT we bill by the second, so you only pay for the time you spend on the line (subject to set-up fee and minimum call charges). Please note that on BT Business Plan, all eligible calls are subject to a set-up fee of 2p (within the UK), and 3p (internationally), and capped. The set up fee is included in the capped rate. All other calls you may make will be subject to a minimum call charge. For those on the site-based option this is 3p ex VAT, and for those on the customer-based option this is 2.8p ex VAT.
On top of the savings you could make on your calls, if after 12 months you reach your committed spend on Local, National, International, and landline to mobile calls (for each site you choose to sign up), you could be rewarded with an annual 5% reward credit. Hence, the more you spend, the more you could save. What's more, as a BT customer you can get:
- 10 free online Directory Enquiries searches each day or an extra 200 free each month when you register with BT.com
- One capped rate for calling Directory Enquiries on 118 707 (calls cost 35p, inc VAT, from BT landlines)
** Source: Deloitte & Touche report, July 2003. Comparison , based on call spend, with 11 major UK competitors that publish their tariffs and hold a market share of 5% or more as at 30 June 2003.
Call charges are from BT landlines. Mobile and other networks may vary. The directory enquiries service is also available from other suppliers.
Signing up to BT Business Plan
How do I sign up if my business has more than one site?
If your business spends more than about £5,000 on calls with BT a year, you could be better off signing up for a company-wide contract (the 'customer-based' option) - even if you are based at more than one location.
What are the different options and commitment levels?
Customers can choose the 'customer-based' BT Business Plan option or the 'site-based' option. The 'customer-based' option means that you commit your organisation to spending an amount above £5,000 each year. With this option, it does not matter whether you have one or many sites, as they will all contribute towards your committed annual spend. There are 3 tier levels on the customer option (£5,000, £30,000 and £100,000 per annum) and two commitment periods (12 or 24 months). The higher the committed spend or the longer your commitment, the lower your call charges. Please note: the 24-month option is only available on the customer-based option.
If you choose the 'site-based' option, you commit to spend a set amount on calls at a specific site each year. You can take advantage of BT's capped local and national rates however much or little you spend. However, if you spend at least £750 a year on calls, you could also be able to take advantage of capped rates on International calls. Whatever level you commit to, you'll also qualify for a 5% reward on your call spend. So the more you commit to spending, the more you could save.
Customers can choose the 'customer-based' BT Business Plan option or the 'site-based' option. The 'customer-based' option means that you commit your organisation to spending an amount above £5,000 each year. With this option, it does not matter whether you have one or many sites, as they will all contribute towards your committed annual spend. There are 3 tier levels on the customer option (£5,000, £30,000 and £100,000 per annum) and two commitment periods (12 or 24 months). The higher the committed spend or the longer your commitment, the lower your call charges. Please note: the 24-month option is only available on the customer-based option.
If you choose the 'site-based' option, you commit to spend a set amount on calls at a specific site each year. You can take advantage of BT's capped local and national rates however much or little you spend. However, if you spend at least £750 a year on calls, you could also be able to take advantage of capped rates on International calls. Whatever level you commit to, you'll also qualify for a 5% reward on your call spend. So the more you commit to spending, the more you could save.
I am already a BT Business customer. How do I sign up for BT Business Plan?
We will let you know what you could save and if we think you should sign up for the customer-based or site-based option. In the case of the site-based option you can continue to sign up online. We will suggest a call spend you should commit to. It takes just a few minutes.
We will let you know what you could save and if we think you should sign up for the customer-based or site-based option. In the case of the site-based option you can continue to sign up online. We will suggest a call spend you should commit to. It takes just a few minutes.
I am not a BT Business customer. How do I sign up for BT Business Plan?
It's easy to switch to BT. We can recommend the best calling plan and outline exactly how much your business could be saving.
Simply call us on +44 (0) 0870 428 7846 (9am - 5.30pm, Mon - Fri) and we will be happy to assist you further.
It's easy to switch to BT. We can recommend the best calling plan and outline exactly how much your business could be saving.
Simply call us on +44 (0) 0870 428 7846 (9am - 5.30pm, Mon - Fri) and we will be happy to assist you further.
BT Business Plan Terminology
What does 'capped' mean?
Capped means that a call will not cost you more than a set amount. For example, BT Business Plan has capped inland calls up to an hour at 10p. So local and national calls within the UK up to one hour's duration will cost a maximum of 10p and a minimum of 2p (the set-up fee). All prices exclude VAT.
What is NCP?
Network Call Performance (NCP) provides information about incoming and outgoing calls, which can help you make informed decisions to help improve efficiency and resource management.
The data obtained from NCP is also used in your account reviews as a BT Business Plan customer.
Network Call Performance (NCP) provides information about incoming and outgoing calls, which can help you make informed decisions to help improve efficiency and resource management.
The data obtained from NCP is also used in your account reviews as a BT Business Plan customer.
What's the difference between a minimum call charge and a call set-up fee?
A minimum call charge pays for a minimum amount of time on each call, after which calls are charged at the pence-per-minute rate. If you make calls longer than the time paid for by the minimum call charge, then the minimum call charge has no effect on your bill. The set-up fee is a fixed amount of money charged on every call in addition to the pence-per-minute rate.
On BT Business Plan, all eligible calls are subject to a set-up fee of 2p (within the UK), and 3p (internationally), and capped.
The set up fee is included in the capped rate.
All other calls you may make will be subject to a minimum call charge. For those on the site-based option this is 3p ex VAT, and for those on the customer-based option this is 2.8p ex VAT.
A minimum call charge pays for a minimum amount of time on each call, after which calls are charged at the pence-per-minute rate. If you make calls longer than the time paid for by the minimum call charge, then the minimum call charge has no effect on your bill. The set-up fee is a fixed amount of money charged on every call in addition to the pence-per-minute rate.
On BT Business Plan, all eligible calls are subject to a set-up fee of 2p (within the UK), and 3p (internationally), and capped.
The set up fee is included in the capped rate.
All other calls you may make will be subject to a minimum call charge. For those on the site-based option this is 3p ex VAT, and for those on the customer-based option this is 2.8p ex VAT.
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